Shipping & Service Policy

Comprehensive information about our service delivery, shipping policies, and service standards

Service Delivery

Digital Services

DrivePK primarily offers digital marketplace services that are delivered instantly upon completion of registration and payment processes.

  • Car listing services are activated immediately upon successful payment
  • Premium features are unlocked within 24 hours of payment confirmation
  • Dealer verification services are completed within 3-5 business days
  • Customer support services are available 24/7 through multiple channels

Physical Services

Car Inspection Services

For our car inspection services, we provide flexible scheduling and delivery options.

  • Mobile inspection service available at your location
  • Inspection reports delivered within 24-48 hours
  • Service coverage across major cities in Pakistan
  • Flexible scheduling with advance booking options

Service Standards

Response Times

  • Customer Support: Within 2 hours
  • Email Inquiries: Within 24 hours
  • Technical Issues: Within 4 hours
  • Payment Processing: Within 1 hour

Quality Assurance

  • Service Guarantee: 100% satisfaction or refund
  • Uptime: 99.9% platform availability
  • Data Security: Bank-level encryption
  • Support: 24/7 availability

Service Coverage Areas

Complete Pakistan Coverage

We cover all of Pakistan
All Provinces:
• Punjab
• Sindh
• Khyber Pakhtunkhwa
• Balochistan
• Gilgit-Baltistan
• Azad Kashmir
• Islamabad Capital Territory

Cancellation & Rescheduling

Policy Details

  • Digital Services: Cancellation available within 24 hours of purchase
  • Physical Services: Free cancellation up to 24 hours before scheduled service
  • Rescheduling: Available up to 12 hours before scheduled service
  • Refunds: Processed within 5-7 business days

Contact Information

Service Inquiries

Customer Support

Phone: +92 315 0059381

Email: support@drivepk.com

Live Chat: Available 24/7

Business Address

DRIVEWORLD (PRIVATE) LIMITED - 195, Peshawar Road, Chur Chowk, Rawalpindi, Cantonement, Punjab, Pakistan.

Policy Updates

This shipping and service policy is subject to change. We will notify users of any significant changes through:

  • Email notifications to registered users
  • Website announcements
  • Mobile app notifications
  • Social media updates

Last Updated: August 2025

Questions About Our Services?

Our team is here to help clarify any aspects of our shipping and service policies.